Frequently Asked Questions (FAQ)

Q: How can I prevent my ring from tarnishing or discoloring my finger?

A: Our rings are made of high-quality materials that are designed to last. However, some factors such as exposure to chemicals, moisture, or sweat can cause your ring to tarnish over time. To avoid this, we recommend that you remove your ring before showering, swimming, cleaning, or exercising. You can also use a soft cloth to gently wipe your ring after wearing it to remove any dirt or oil.

Q: What kind of stones do you use in your rings?

A: We use lab-grown diamonds and gemstones in our rings. These are ethically sourced and environmentally friendly alternatives to mined stones. They have the same physical, chemical, and optical properties as natural stones, but they are more affordable and conflict-free.

Q: How can you offer such low prices for your rings? Are they authentic? Is your company trustworthy?

A: We are able to offer low prices for our rings because we cut out the middlemen and sell directly to you online. This way, we can pass on the savings to you without compromising on quality or service. All our rings are authentic and come with a certificate of authenticity. We are also a registered and verified company with a secure website and payment system. You can read our customer reviews and testimonials to see what others think of us.

Q: The ring I like is not available in my size or style. When will you restock it?

A: We try our best to keep our inventory updated and replenished regularly. However, some of our rings are very popular and may sell out quickly. If the ring you want is out of stock, you can sign up for our email notification list and we will let you know as soon as it is back in stock. You can also contact us at support@evervow.com and we will try to accommodate your request.

Q: Do you offer a warranty for your rings?

A: Yes, we do! We stand behind our products and offer a one-year warranty for all our rings. If your ring breaks, bends, or loses a stone within one year of purchase, we will repair or replace it for free. Just send us an email with your order number and a photo of the damage and we will take care of the rest.

Q: What does your warranty cover?

A: Our warranty covers any manufacturing defects or damages that occur within one year of purchase. It does not cover normal wear and tear, accidental damage, or loss or theft of the ring. It also does not cover resizing, engraving, or customizing the ring.

Q: Can I engrave my ring with a personal message?

A: Yes, you can! We offer free engraving for up to 20 characters on most of our rings. You can choose from different fonts and symbols to make your ring unique and meaningful. Just select the engraving option when you add the ring to your cart and enter your desired text.

Q: Can I order a custom ring from you?

A: Yes, you can! We love creating custom rings for our customers. Whether you have a specific design in mind or need some inspiration, we can help you create your dream ring. Just fill out our custom order form and we will get back to you with a quote and a sketch within 24 hours.

Q: How do I clean and maintain my ring?

A: To keep your ring sparkling and beautiful, we recommend that you clean it regularly with a mild soap and warm water solution. You can use a soft toothbrush or cloth to gently scrub away any dirt or residue. Rinse well and dry with a lint-free cloth. Avoid using harsh chemicals or abrasives that may damage the metal or the stones. You can also bring your ring to a professional jeweler for periodic cleaning and polishing.